Communication Skills: 27 – 28 June 2024

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About Course

This learning programme is intended for all persons who need to use communication techniques effectively.

This programme is run over 2 days from 27 – 28 June 2024 and is virtually facilitated.

Important to note: The dates may change should there not be a minimum of 5 students registered for this specific date.

What will I learn?

The learner successfully completing this course will gain essential knowledge and practical skills in the following aspects:

Module 1: Communication Techniques

  • Demonstrate an understanding of a range of written and oral communication techniques used in the workplace and applicable communication theory
  • Understand the purpose of using a variety of oral and written communication techniques in the workplace
  • Understand and use the rules, principles and laws applicable to communication theory

 

Module 2: Lead Discussions and Chair Meetings

  • Lead discussions and chair meetings in an effective manner according to standard meeting procedures
  • Understand and use procedures and techniques:
    • for leading discussions
    • for meetings
    • for chairing

 

Module 3: Generate a Variety of Workplace Reports

  • Identify the target audience, and structure the reports to both meet the needs of the target audience and to ensure best receptivity by the target audience
  • Gather and analyse relevant information for workplace reports systematically
  • Present information in reports clearly and articulately
  • Respond to ‘what if’ and ‘why’ questions covering:
    • Types of workplace reports
    • Data gathering techniques
    • Target audience for reports
    • Techniques for compiling workplace reports
    • Communicate technical information in reports meaningfully

 

Module 4: Deliver Presentations

  • Identify the target audience and structure the presentations to both meet the needs of the target audience and to ensure best receptivity by the target audience
  • Gather and analyse relevant information for workplace presentations systematically
  • Ensure that the presentations address relevant issues in a logical and clear manner
  • Present information in presentations clearly and articulately
  • Effectively deliver presentations and meet the needs of the target audience
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Course Content

Welcome to Communication Skills
Welcome, and thank you for choosing Surgo Learning Academy where together, we ignite the potential within you.​ This module will prepare you for what to expect with your online facilitated course.

  • Orientation
    00:00

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