Management – Surgo Learning Academy

Accredited Online Facilitated Courses
Call Centre Fundamentals - Self Study
Change Management
Communication - Unaccredited Courses
Communication Level 6
Conflict Management
Customer Care Self Study
Data Protection (Self Study)
Disciplinary Code of Conduct and Process - Unaccredited Courses
Emotional Intelligence
Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks
Freemium Content - Learning Cycle
GO-B Courses
Introduction to Leadership
Leadership - Unaccredited Courses
Manage and Improve communicationn processes in a function
Management
Monitor and evaluate team members against performance standards
Performance Management - Unaccredited Courses
Recognise areas in need of change make recommendations and implement change in the team, department or division
Surgo Internal Courses
Technical - Self Study